Return and Replacement Policy

Because our products are food items, returns are accepted only for genuine product, safety or fulfilment issues. This policy does not limit your statutory consumer rights.

Return or complaint period

Please raise a return or complaint within 2 days of delivery.

Accepted reasons

• Wrong product supplied
• Damaged package
• Missing item
• Contamination
• Spoilage
• Infestation
• Genuine quality defect
• Another verified food-safety concern

Not accepted

• Change of mind
• Taste preference
• Accidental ordering
• Dislike of natural variation in whole spices
• Opened package without a genuine product, safety or fulfilment issue

Opened food packages

An opened food package may be considered only when the complaint concerns a wrong product, damaged package, contamination, spoilage, infestation, or another genuine quality defect.

Evidence

To help us verify a claim, the following may be requested:

• A parcel-opening video
• Clear photographs of the outer package
• Photographs of the affected product
• Your order number
• A description of the issue

Return courier charges

AMODHAM will bear reasonable return courier charges for an approved eligible claim when a return shipment is required.

Important

• Please retain the product safely until we provide instructions.
• Do not consume a product you suspect is unsafe.
• After verification, AMODHAM may offer a replacement, refund or another suitable resolution.
• This policy does not limit your statutory consumer rights.

Customer support

Phone and WhatsApp: +91 99446 30906
Email: amodhamspicemart@gmail.com
Working days: Monday to Saturday · Working hours: 9:00 AM to 7:00 PM
Supported languages: English, Tamil and Malayalam.