Amodham Payment Protection
Your payment is processed securely through our payment gateway. If your order is cancelled before dispatch or cannot be fulfilled, Amodham will initiate a full refund to your original payment method. Refund credit time depends on your bank and payment method.
Secure third-party payment processing
Amodham uses a secure third-party payment gateway (Razorpay) for online payments. Standard online payments are not an escrow arrangement. A successful payment is verified before fulfilment. Eligible cancellations and unfulfilled orders receive refunds through the original payment method.
Server-side payment verification
Every online payment is verified on the AMOTRA server, including the payment signature and the exact order amount. Your browser never decides the amount or the paid status. An order shows Payment Secured only after the payment gateway's authoritative confirmation has been verified by our server.
What Amodham does not store
Amodham never stores your card number, CVV, UPI PIN or bank credentials. Those details are handled only by the payment gateway on its own secure pages.
Payment processing and order confirmation
After you complete payment you will first see Payment Verification in Progress while our server securely confirms the payment. Once confirmed, your order shows Payment Secured and then Order Confirmed when fulfilment is accepted. In rare cases we may need to review an order after payment (for example a stock check); it then shows Payment Secured — Order Review in Progress and we will update you shortly.
Stock reservation and payment session expiry
When you start an online payment, your items are reserved for a limited payment window (about 30 minutes). If payment is not completed within that window, the reservation is released and the order shows Payment Session Expired. You can retry payment after we confirm current availability — reserved stock is not guaranteed after the session expires.
Payment retry, closed checkout and failed payments
If you close the payment window or a payment fails, no money is confirmed as received and your order is not cancelled. While your reservation window is still active you can retry payment securely. A failed or expired payment never creates a second charge by itself, and duplicate payment attempts are prevented by our server.
Duplicate payment handling
Every payment is verified against your specific order and amount. If a duplicate or mismatched payment is ever detected, it is flagged for manual review by the Amodham team and resolved with you directly — it is never silently kept.
Cancellation and refunds
If your order is cancelled before dispatch, or Amodham cannot fulfil it, Amodham will initiate a full refund — including any delivery charge — to your original payment method. Refunds are initiated by Amodham and credited by your bank or payment provider; credit time depends on your bank and payment method. See also our Cancellation policy and Return & Refund policy.
Manual review cases
Occasionally a paid order needs a manual check before fulfilment (for example a stock discrepancy). Your payment remains secured while we review, and we will contact you with the outcome: fulfilment confirmation or a full refund.
Cash on Delivery and Manual UPI
Cash on Delivery follows the approved Cash on Delivery policy. Manual UPI after confirmation means you place the order first and Amodham confirms availability and shares the approved payment instructions separately — it is not an instant online payment.
Customer support
For any payment question, contact Amodham on WhatsApp or email amodhamspicemart@gmail.com with your order number.